Shipping policy
SHIPPING POLICY
IN-STORE PICKUP
Free in-store pickup is available on all orders, including bikes. Some items may need to transfer from an off-site location or require assembly time before they're ready — we'll email you to confirm an ETA and again once your order is good to go.
If you need something right away, give us a call first to confirm it's on the floor before heading over.
SHIPPING WITHIN CANADA
Parts & Accessories
Free shipping on orders over $150. Orders under $150 ship at a flat rate of $20.
Wheels & Rims
$45 flat rate per individual wheel or rim.
Wheelsets, Bike Travel Bags & Repair Stands
$70 flat rate.
Car Racks
$100 flat rate.
Bikes & Frames — Full Price (Ibis, Marin, Salsa)
Free shipping within Canada.
Bikes & Frames — Discounted, Pre-Owned, or Commencal
$200 flat rate. This applies to any bike that is on sale, ex-rental, pre-owned, or from our Commencal lineup.
E-Bikes (all brands)
$300 flat rate due to size and weight requirements.
Some products and destinations within Canada may have additional shipping restrictions or costs. We'll contact you if this applies to your order.
SHIPPING OUTSIDE CANADA
We do not ship internationally at this time. Please contact us if you have questions — we're happy to look at options on a case-by-case basis.
ORDER CANCELLATIONS
We get it — sometimes things change. However, for orders over $2,000, a 2.5% processing fee will be deducted from any refund to cover payment processing costs we cannot recover. This applies whether the order has shipped or not.
For special orders — bikes or parts ordered specifically for you from a supplier — cancellations are subject to a 20% restocking fee once the order has been placed with our supplier. If you're unsure whether something is a special order, just ask us before completing your purchase.
TRACKING
Once your order ships, you'll receive a tracking number automatically. Some orders ship from multiple locations and may arrive in separate packages — you'll get a tracking number for each.
THINGS WORTH KNOWING
We do not ship to freight forwarders. This is to protect both you and us from fraudulent activity — thank you for understanding.
Delivery times vary by carrier and destination. We aim to ship parts and accessories within 1–2 business days. Bikes that are being shipped may take up to 5 business days to pack and prepare.