Skip to main content

Shipping & Return Policies

If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or for items that are defective. Merchandise returned that appears to be used may be subject to a restocking fee.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee.


  • Time: You have 30 days from purchase to request a refund.
  • Method of Refund: Refund will be applied to the original form of payment.
  • Product Condition: Product must be new or like new condition in order to return.
  • Refund Contact Info: Contact us in-store, over the phone, or by email for a refund. You can find store hours, addresses, email, and phone numbers on our Store Locator page.
  • Charges: Customer is responsible for any shipping costs related to the return.

Exceptions / non-returnable items

Returns are not accepted on Bicycles, Wheel Sets or any custom built or ordered item , all sales are final.  

Unfortunately, we cannot accept returns on sale items or gift cards.

Labor fees, such as custom wheel builds or other services, are non-refundable.

Shipping Options

Shipping options are available for most apparel and accessory items. We make every effort to ship orders quickly, but some orders may take additional time for packaging, or order review. We will contact you when your order has shipped.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees

Order AmountStandard Shipping (Flat Rate)In-Store Pickup
Under $150$20.00Free
$150 or moreFreeFree
Individual wheel/rim$35.00 Free
Wheelsets, bike travel bags, and repair stands
Car racks$100.00Free
Bicycle Frame$150.00Free
Complete Bike$200.00Free

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Canada.

Payment Options

Shopping online is quick and easy, we accept several forms of payment:

  • Visa
  • Discover
  • Master Card
  • American Express
  • Apple Pay
  • Google Pay
  • PayPal